This 9 hr Recertification program provides existing certified testers the opportunity to ensure they are up to date with the latest testing procedures, and are familiar with AWWA Canadian Cross Connection test requirements and plumbing codes. The course is followed by the Recertification written and practical exams. Topic & Objectives include:

•            AWWA Canadian Tester Certification policies - Understand the current policies and how they apply
•            AWWA Canadian Manual - Identify and review Key components of the manual
•            Current Testing Procedures - Hone testing skills on the RPB, DCV, PVB and SVB
•            New Test forms and common errors - Proper use of the BCWWA practical test form
•            Review CSA B64 – Re-enforce the working knowledge of the key components and use of B64
•            BC Plumbing / Building Code – Re-enforce a working knowledge of key components of these BC Codes
•            Basic Troubleshooting Concepts - Be able to recognize common failures in BFPs
•            Local Bylaws & other relevant news - Gain a working knowledge of the relationship between Codes and local bylaws

** NOTE: Registration for the exam is separate, please go to www.bcwwa.org to register for the exam (2 weeks prior to program)**

** AWWA Canadian Cross Connection Control Manual is "not" included in cost**

This 1 day program is designed for utility operators, construction workers and anyone required to work in and around confined spaces. The session provides a review of confined space entry programs & procedures as listed in the WCB Regulations, as well as a demonstration of equipment and personal protective equipment. Agenda items include:

1.       Definitions - To Comprehend CS terminology

2.       General Requirements & Responsibilities - Understanding the basic requirements & responsibilities of a CS Program

3.       CS Identification & Hazard Assessments - How to inventory CS & procedures for hazard assessments

4.       Lockout & Isolation - Requirements & application of lockout & isolation procedures

5.       Verification, Testing & Isolation - How to properly monitor, record & reduce atmospheric hazards

6.       Standby Personnel & Rescue - Understanding standby responsibilities & Rescue procedures

7.       Fall Protection & Personal Protection Equipment (PPE) - Requirements for and use of equipment and PPE

8.       CS Program Implementation & Manual - How to implement or update a CS Program

This 1 day program is designed for utility operators, construction workers and anyone required to work in and around confined spaces. The session provides a review of confined space entry programs & procedures as listed in the WCB Regulations, as well as a demonstration of equipment and personal protective equipment. Agenda items include:

1.       Definitions - To Comprehend CS terminology

2.       General Requirements & Responsibilities - Understanding the basic requirements & responsibilities of a CS Program

3.       CS Identification & Hazard Assessments - How to inventory CS & procedures for hazard assessments

4.       Lockout & Isolation - Requirements & application of lockout & isolation procedures

5.       Verification, Testing & Isolation - How to properly monitor, record & reduce atmospheric hazards

6.       Standby Personnel & Rescue - Understanding standby responsibilities & Rescue procedures

7.       Fall Protection & Personal Protection Equipment (PPE) - Requirements for and use of equipment and PPE

8.       CS Program Implementation & Manual - How to implement or update a CS Program

Prerequisite: Confined Space Awareness

This (1) day course provides proper procedures & practical exercise’s for students to safely enter a confined space using standard CS entry techniques & equipment with an additional component utilizing specialized techniques for simultaneous multiple worker entries. Topics Include:

1.       Regulations & Responsibilities - a review of OHS regulations & responsibilities,

2.       Hazards & Precautions - understanding hazards and learning precautions to eliminate,

3.       Inspection and Review of Equipment and PPE - reviewing function and operation of confined space entry equipment

4.       Knots, Rope and Specialized Equipment - Learn and demonstrate constructing a rope system for multiple worker entry

5.       Pre-Plan (Workers and Task)-  to Develop and organize a task plan

6.       Preparing Personnel for Entry / Inspection - understanding procedures and how to inspect equipment prior to use

7.       Preparing the Space for Entry - Learn how to set up equipment and prepare the space / area for entry

8.       Entry into a Confined Space - learning and demonstrating safe enter of a confined space

9.       Exiting a Confined Space - learn and demonstrate safe exit of a confined space

10.   Man-down Non-Entry Rescue Procedure - learn non-entry extraction techniques

11.   Post Entry Procedures

The course also provides a non-entry rescue exercise.

This 5 day introductory course provides a basic knowledge of water distribution practices and focuses on the practical aspects of system construction, operation and maintenance. Recommended for operators who maintain a facility classified as WD-I.

This program will be followed by the EOCP Water Distribution examination on the last day of the course.

** Note: Environmental Operator Certification Program Certification Exams require separate application online and are to be completed through the EOCP Customer Relationship Management System at https://crm.eocp.ca/  and to be submitted no later than 16 business days prior to the posted date of the scheduled exam.

This 5-day program covers aspects of cross connection controls and backflow preventer assembly testing as published in the AWWA Canadian Cross Connection Control 2007 Manual published by the Western Canada Section American Water Works Association (WCS AWWA) and is followed by the BCWWA Backflow Assembly Testers Certification. Agenda items include:

Introduction to Cross Connection Control

• Causes of backflow
• Health aspects
• Backflow incidents review
• Legal aspects
• Hazard classifications and types of hazards
• Methods of backflow control (types of backflow preventers)
• General installation requirements
• Cross connection control program basics
• Troubleshooting and repair of backflow preventers
• Theoretical and practical testing procedures for:
  • Reduced Pressure Principle Backflow Preventer
  • Double Check Valve Assembly
  • Pressure Vacuum Breaker
  • Spill Resistant Pressure Vacuum Breaker

Final Exam upon successful completion provides BCWWA Backflow Assembly Tester Certificate:

• 100 multiple choice questions (requires 75 % to pass)
• Practical demonstration of ability to test valves as listed above

**NOTE: Registration for the exam is separate, please go to www.bcwwa.org to register for the exam (2 weeks prior to program)**

** Note: Upon request the course manual can be shipped in advance upon receipt of full payment. **

This 4.5 day course will review all aspects of wastewater treatment operations from preliminary treatment through to return of effluent to the environment. The guiding documents in preparing the course are the ABC WWT plant operator Need-to-Know (NTK) criteria, the 2012 ABC standardized exam NTK criteria and the applicable Acts and Regulations of British Columbia.

** Note: Environmental Operator Certification Program Certification Exams require separate application online and are to be completed through the EOCP Customer Relationship Management System at https://crm.eocp.ca/  and to be submitted no later than 16 business days prior to the posted date of the scheduled exam.

This 4.5 day course will review all aspects of wastewater treatment operations from preliminary treatment through to return of effluent to the environment. The guiding documents in preparing the course are the ABC WWT plant operator Need-to-Know (NTK) criteria, the 2012 ABC standardized exam NTK criteria and the applicable Acts and Regulations of British Columbia.

** Note: Environmental Operator Certification Program Certification Exams require separate application online and are to be completed through the EOCP Customer Relationship Management System at https://crm.eocp.ca/  and to be submitted no later than 16 business days prior to the posted date of the scheduled exam.

The Small Water Systems course provides a working knowledge of water distribution and water treatment practices, focusing on the basic aspects of system construction, operations, and maintenance. This 2 day course will be of value to all operators of water distribution and/or water treatment systems, particularly those that serve a population of less than 500. Upon completion of the course, students will have satisfied the training requirements which, combined with appropriate experience, will make them eligible to write the Small Water Systems exam for the Environmental Operators Certification Program.

This course will be followed by an EOCP examination session at the end of the second day of the course.

** Note: Environmental Operator Certification Program Certification Exams require separate application online and are to be completed through the EOCP Customer Relationship Management System at https://crm.eocp.ca/  and to be submitted no later than 16 business days prior to the posted date of the scheduled exam.

The Small Water Systems course provides a working knowledge of water distribution and water treatment practices, focusing on the basic aspects of system construction, operations, and maintenance. This 2 day course will be of value to all operators of water distribution and/or water treatment systems, particularly those that serve a population of less than 500. Upon completion of the course, students will have satisfied the training requirements which, combined with appropriate experience, will make them eligible to write the Small Water Systems exam for the Environmental Operators Certification Program.

This course will be followed by an EOCP examination session at the end of the second day of the course.

** Note: Environmental Operator Certification Program Certification Exams require separate application online and are to be completed through the EOCP Customer Relationship Management System at https://crm.eocp.ca/  and to be submitted no later than 16 business days prior to the posted date of the scheduled exam.

This is a 5 day course offeres an advanced level operator the opportunity to prepare for certification in Water Distribution Level III / IV, focusing on the practical aspects of advanced plant operations. Recommended for operators who maintain a facility classified as a WD III or IV.

** Note: Environmental Operator Certification Program Certification Exams require separate application online and are to be completed through the EOCP Customer Relationship Management System at https://crm.eocp.ca/  and to be submitted no later than 16 business days prior to the posted date of the scheduled exam.

This 2 day Small Wastewater Systems course will be of value to operators of wastewater systems, particularly those that serve a population of less than 500. Upon completion of the course, students will have satisfied the training requirements which, combined with appropriate experience, will make them eligible to write the Small Wastewater Systems exam for the Environmental Operators Certification Program.

** Note: Environmental Operator Certification Program Certification Exams require separate application online and are to be completed through the EOCP Customer Relationship Management System at https://crm.eocp.ca/  and to be submitted no later than 16 business days prior to the posted date of the scheduled exam.

This is a 4.5 day intermediate level course covering all core areas including: detailed treatment processes and systems, emerging technologies, mathematics and complex chlorine and chemical problem solving involving flow and filtration rates and, enhanced safety components. Troubleshooting tips, maintenance details, introductory management practices, and a thorough review of WT Level I is also undertaken in this course.

** Note: Environmental Operator Certification Program Certification Exams require separate application online and are to be completed through the EOCP Customer Relationship Management System at https://crm.eocp.ca/  and to be submitted no later than 16 business days prior to the posted date of the scheduled exam.

This is a 4.5 day intermediate level course covering all core areas including: detailed treatment processes and systems, emerging technologies, mathematics and complex chlorine and chemical problem solving involving flow and filtration rates and, enhanced safety components. Troubleshooting tips, maintenance details, introductory management practices, and a thorough review of WT Level I is also undertaken in this course.

** Note: Environmental Operator Certification Program Certification Exams require separate application online and are to be completed through the EOCP Customer Relationship Management System at https://crm.eocp.ca/  and to be submitted no later than 16 business days prior to the posted date of the scheduled exam.

This 4.5 day course provides WWT Level 1 operators with information needed in accordance with ABC Need-to-Know criteria. The course builds on knowledge and skills operators have, providing students with a deeper understanding of conventional activated sludge and solids processing found at larger municipal wastewater treatment plants. Each chapter covers calculations in detail.

Course topics include:

·         Wastewater characteristics

·         Preliminary treatment (screens and grit removal)

·         Primary treatment (sedimentation and floatation)

·         Trickling filters and rotating biological contactors

·         Activated sludge

·         Wastewater stabilization ponds               

·         Effluent disinfection, discharge and reuse

·         Sludge thickening & dewatering               

·         Sludge digestion and solids handling

** Note: Environmental Operator Certification Program Certification Exams require separate application online and are to be completed through the EOCP Customer Relationship Management System at https://crm.eocp.ca/  and to be submitted no later than 16 business days prior to the posted date of the scheduled exam.

This 4.5 day course combines the introductory and second level water distribution disciplines, providing the basic knowledge and advanced appreciation of water distribution practices. Focusing on the practical aspects of construction, operation and maintenance of water distribution systems. Recommended for operators who maintain a facility classified as WD-I / II.

The course is followed by an EOCP examination for catagories such as Water Distribution OIT, Level 1 or 2.

** Note: Environmental Operator Certification Program Certification Exams require separate application online and are to be completed through the EOCP Customer Relationship Management System at https://crm.eocp.ca/  and to be submitted no later than 16 business days prior to the posted date of the scheduled exam.

This 4.5 day course provides WWT Level 1 operators with information needed in accordance with ABC Need-to-Know criteria. The course builds on knowledge and skills operators have, providing students with a deeper understanding of conventional activated sludge and solids processing found at larger municipal wastewater treatment plants. Each chapter covers calculations in detail.

Course topics include:

·         Wastewater characteristics

·         Preliminary treatment (screens and grit removal)

·         Primary treatment (sedimentation and floatation)

·         Trickling filters and rotating biological contactors

·         Activated sludge

·         Wastewater stabilization ponds               

·         Effluent disinfection, discharge and reuse

·         Sludge thickening & dewatering               

·         Sludge digestion and solids handling

** Note: Environmental Operator Certification Program Certification Exams require separate application online and are to be completed through the EOCP Customer Relationship Management System at https://crm.eocp.ca/  and to be submitted no later than 16 business days prior to the posted date of the scheduled exam.

This 4.5 day course combines the introductory and second level water distribution disciplines, providing the basic knowledge and advanced appreciation of water distribution practices. Focusing on the practical aspects of construction, operation and maintenance of water distribution systems. Recommended for operators who maintain a facility classified as WD-I / II.

The course is followed by an EOCP examination for catagories such as Water Distribution OIT, Level 1 or 2.

** Note: Environmental Operator Certification Program Certification Exams require separate application online and are to be completed through the EOCP Customer Relationship Management System at https://crm.eocp.ca/  and to be submitted no later than 16 business days prior to the posted date of the scheduled exam.

This 9 hr Recertification program provides existing certified testers the opportunity to ensure they are up to date with the latest testing procedures, and are familiar with AWWA Canadian Cross Connection test requirements and plumbing codes. The course is followed by the Recertification written and practical exams. Topic & Objectives include:

•            AWWA Canadian Tester Certification policies - Understand the current policies and how they apply
•            AWWA Canadian Manual - Identify and review Key components of the manual
•            Current Testing Procedures - Hone testing skills on the RPB, DCV, PVB and SVB
•            New Test forms and common errors - Proper use of the BCWWA practical test form
•            Review CSA B64 – Re-enforce the working knowledge of the key components and use of B64
•            BC Plumbing / Building Code – Re-enforce a working knowledge of key components of these BC Codes
•            Basic Troubleshooting Concepts - Be able to recognize common failures in BFPs
•            Local Bylaws & other relevant news - Gain a working knowledge of the relationship between Codes and local bylaws

**NOTE: Registration for the exam is separate, please go to www.bcwwa.org to register for the exam (2 weeks prior to program)**

**AWWA Canadian Cross Connection Control Manual is "not" included in cost**

This 5 day course is one of the most comprehensive in the industry and covers aspects of managing cross connection control program, with a primary focus on performing cross connection inspections and facility hazard assessments. This course is ideal for CCC Program Managers, Building Officials, Engineers, Wastewater Operators with reclamation systems & Health Inspectors. MTS Instructors are seasoned professional CCC technicians.

Agenda items include:

• Hydraulics of backflow
• Legal aspects & case studies
• Review of all applicable Codes, Standards & local Bylaws
• Methods of Isolation & determining degrees of hazards
• Facility classifications & common cross connections
• Identification & proper installation of backflow preventers (BFP's)
• General safety
• Pre-assessment preparation
• Conducting a cross connection facility inspection
• Post assessment procedures
• Cross connection control program administration
• New facility assessments
• Existing facility assessments
• Record Keeping
• Assessments will be performed and reviewed every day. Proposed facilities to assess may include:
  • Gas station; Hotel mechanical room; small commercial building
  • Small restaurant/pub; educational facility
  • Waste water treatment plant, Swimming pool & sports complex 

MTS Inc. will require attendees to complete a written exam and a practical exam with a pass rate of 75 % to ensure attendees demonstrate an adequate level of subject matter competency. A Successful Completion Certificate will be issued by MTS to those who meet this requirement.

Attendee's need to bring:

Steel toed boots, small flashlight

A copy of CSA B64.10 (Selection and Installation of Backflow Preventers / Testing and Maintenance)

This 4.5 day course provides the fundamentals for operating and maintaining collection systems efficiently and effectively. Also included are the basics of chemistry, biology, hydraulics and math for waste water collections operators. This also serves as a prep course for the EOCP certification exam for waste water collections level I and II. Topics Include:

1) Wastewater Collection Systems - Learn the different wastewater collection systems and characteristics

2) Lift Stations - Understanding what lift stations are and their roll in wastewater collection

3) Hydraulics & Mathematics concepts for Wastewater Collections - Grasp the mathematical & hydraulic concepts that pertain to wastewater

4) Operation and Maintenance of Equipment - Understanding the basics and importance of pumps, electricity and cleaning

5) Basic Biology and Chemistry for Wastewater Collections - Learn the basic biology and chemistry that is used in wastewater collection

6) Inspecting and Testing Collection Systems - To gain the knowledge about the different procedures for inspecting and testing collection systems

** Note: Environmental Operator Certification Program Certification Exams require separate application online and are to be completed through the EOCP Customer Relationship Management System at https://crm.eocp.ca/  and to be submitted no later than 16 business days prior to the posted date of the scheduled exam.

This 4.5 day course provides the fundamentals for operating and maintaining collection systems efficiently and effectively. Also included are the basics of chemistry, biology, hydraulics and math for waste water collections operators. This also serves as a prep course for the EOCP certification exam for waste water collections level I and II. Topics Include:

1) Wastewater Collection Systems - Learn the different wastewater collection systems and characteristics

2) Lift Stations - Understanding what lift stations are and their roll in wastewater collection

3) Hydraulics & Mathematics concepts for Wastewater Collections - Grasp the mathematical & hydraulic concepts that pertain to wastewater

4) Operation and Maintenance of Equipment - Understanding the basics and importance of pumps, electricity and cleaning

5) Basic Biology and Chemistry for Wastewater Collections - Learn the basic biology and chemistry that is used in wastewater collection

6) Inspecting and Testing Collection Systems - To gain the knowledge about the different procedures for inspecting and testing collection systems

** Note: Environmental Operator Certification Program Certification Exams require separate application online and are to be completed through the EOCP Customer Relationship Management System at https://crm.eocp.ca/  and to be submitted no later than 16 business days prior to the posted date of the scheduled exam.

This 5-day program covers aspects of cross connection controls and backflow preventer assembly testing as published in the AWWA Canadian Cross Connection Control 2007 Manual published by the Western Canada Section American Water Works Association (WCS AWWA) and is followed by the BCWWA Backflow Assembly Testers Certification. Agenda items include:

Introduction to Cross Connection Control

• Causes of backflow
• Health aspects
• Backflow incidents review
• Legal aspects
• Hazard classifications and types of hazards
• Methods of backflow control (types of backflow preventers)
• General installation requirements
• Cross connection control program basics
• Troubleshooting and repair of backflow preventers
• Theoretical and practical testing procedures for:
  • Reduced Pressure Principle Backflow Preventer
  • Double Check Valve Assembly
  • Pressure Vacuum Breaker
  • Spill Resistant Pressure Vacuum Breaker

Final Exam upon successful completion provides BCWWA Backflow Assembly Tester Certificate:

• 100 multiple choice questions (requires 75 % to pass)
• Practical demonstration of ability to test valves as listed above

**NOTE: Registration for the exam is separate, please go to www.bcwwa.org to register for the exam (2 weeks prior to program)**

** Note: Upon request the course manual can be shipped in advance upon receipt of full payment. **

This 4.5 day certification course provides the basic knowledge of water treatment practices, focusing on the practical aspects of the operation, maintenance and monitoring for these processes. Utilizing a hands-on facility combined with theoretical studies provides operators with a dynamic learning environment. Recommended for operators who maintain a facility classified as WT Level I. Course topics include:

·         Regulations & Responsibilities

·         Water Sources, Storage, & Intakes

·         Math

·         Coagulation & Flocculation

·         Sedimentation & Filtration

·         Additional Treatment Processes

·         Disinfection

·         Electrical & Mechanical Equipment

·         Water Quality, Monitoring & Lab Procedures

General Safety

** Note: Environmental Operator Certification Program Certification Exams require separate application online and are to be completed through the EOCP Customer Relationship Management System at https://crm.eocp.ca/  and to be submitted no later than 16 business days prior to the posted date of the scheduled exam.

This 4.5 day certification course provides the basic knowledge of water treatment practices, focusing on the practical aspects of the operation, maintenance and monitoring for these processes. Utilizing a hands-on facility combined with theoretical studies provides operators with a dynamic learning environment. Recommended for operators who maintain a facility classified as WT Level I. Course topics include:

·         Regulations & Responsibilities

·         Water Sources, Storage, & Intakes

·         Math

·         Coagulation & Flocculation

·         Sedimentation & Filtration

·         Additional Treatment Processes

·         Disinfection

·         Electrical & Mechanical Equipment

·         Water Quality, Monitoring & Lab Procedures

General Safety

** Note: Environmental Operator Certification Program Certification Exams require separate application online and are to be completed through the EOCP Customer Relationship Management System at https://crm.eocp.ca/  and to be submitted no later than 16 business days prior to the posted date of the scheduled exam.

This 4.5 day course is designed for those working in a waste water treatment Plant environment. Combining the experience and knowledge acquired in the field, this session provides education and tools to better prepare attendee’s for the WWT Level I Examination.

Thanks for your continued support and interest in training with MTS

** Note: Environmental Operator Certification Program Certification Exams require separate application online and are to be completed through the EOCP Customer Relationship Management System at https://crm.eocp.ca/  and to be submitted no later than 16 business days prior to the posted date of the scheduled exam.

This 1 day (0.7 CEU accredited) program will cover all aspects of cross connections as published in the Cross Connection Control Manual published by the AWWA Canadian Cross Connection Control 2007 Manual published by the Western Canada Section American Water Works Association (WCS AWWA) and is delivered primarily in a classroom setting, agenda items include:

• Introduction to Cross Connection Controls
• Causes of backflow
• Health aspects
• Legal aspects
• Recommended backflow prevention procedures
• Application of backflow prevention procedures
• Types of backflow preventers
• Recommended installation procedure
• Recommended cross connection control program start up
• Review of the testing process

This 1 day program is designed for utility operators, construction workers and anyone required to work in and around confined spaces. The session provides a review of confined space entry programs & procedures as listed in the WCB Regulations, as well as a demonstration of equipment and personal protective equipment. Agenda items include:

1.       Definitions - To Comprehend CS terminology

2.       General Requirements & Responsibilities - Understanding the basic requirements & responsibilities of a CS Program

3.       CS Identification & Hazard Assessments - How to inventory CS & procedures for hazard assessments

4.       Lockout & Isolation - Requirements & application of lockout & isolation procedures

5.       Verification, Testing & Isolation - How to properly monitor, record & reduce atmospheric hazards

6.       Standby Personnel & Rescue - Understanding standby responsibilities & Rescue procedures

7.       Fall Protection & Personal Protection Equipment (PPE) - Requirements for and use of equipment and PPE

8.       CS Program Implementation & Manual - How to implement or update a CS Program

Prerequisite: Confined Space Awareness

This (1) day course provides proper procedures & practical exercise’s for students to safely enter a confined space using standard CS entry techniques & equipment with an additional component utilizing specialized techniques for simultaneous multiple worker entries. Topics Include:

1.       Regulations & Responsibilities - a review of OHS regulations & responsibilities,

2.       Hazards & Precautions - understanding hazards and learning precautions to eliminate,

3.       Inspection and Review of Equipment and PPE - reviewing function and operation of confined space entry equipment

4.       Knots, Rope and Specialized Equipment - Learn and demonstrate constructing a rope system for multiple worker entry

5.       Pre-Plan (Workers and Task)-  to Develop and organize a task plan

6.       Preparing Personnel for Entry / Inspection - understanding procedures and how to inspect equipment prior to use

7.       Preparing the Space for Entry - Learn how to set up equipment and prepare the space / area for entry

8.       Entry into a Confined Space - learning and demonstrating safe enter of a confined space

9.       Exiting a Confined Space - learn and demonstrate safe exit of a confined space

10.   Man-down Non-Entry Rescue Procedure - learn non-entry extraction techniques

11.   Post Entry Procedures

The course also provides a non-entry rescue exercise.

This program is designed for Water / Wastewater Operators and others who work with control valves. Over the two days of the course you will cover both theory and hands on components for the operations and maintenance necessary in maintaining the service life of the valves. You will also review the basic hydraulic functions and how it affects control valve set up, operations and effectiveness.

This 4.5 day course combines the introductory and second level water distribution disciplines, providing the basic knowledge and advanced appreciation of water distribution practices. Focusing on the practical aspects of construction, operation and maintenance of water distribution systems. Recommended for operators who maintain a facility classified as WD-I / II.

The course is followed by an EOCP examination for catagories such as Water Distribution OIT, Level 1 or 2.

** Note: Environmental Operator Certification Program Certification Exams require separate application online and are to be completed through the EOCP Customer Relationship Management System at https://crm.eocp.ca/  and to be submitted no later than 16 business days prior to the posted date of the scheduled exam.

This 5 day course offers an advanced level operator with the opportunity to prepare for certification in water treatment Level III or IV, focusing on the practical aspects of plant operations. Recommended for operators who maintain a facility classified as a WT III or higher.

** Note: Environmental Operator Certification Program Certification Exams require separate application online and are to be completed through the EOCP Customer Relationship Management System at https://crm.eocp.ca/  and to be submitted no later than 16 business days prior to the posted date of the scheduled exam.